September 30th, 2025
We're excited to introduce our biggest feature yet - Chat-Style Feedback Forms!
Conversational Interface: Natural, engaging chat experience for collecting feedback
Smart Step Progression: Intelligent flow control based on responses
Session Restoration: Customers can pick up where they left off
Services & Staff Selection: Collect feedback about specific services and team members
Email Collection: Seamlessly integrated within the chat flow
Auto-submission: Smart auto-submission for verified links
Pre-selected Services/Staff: For verified links, auto-populate selections
Verified Link Support: Enhanced handling of personalized feedback requests
Reply Mode: Respond to feedback directly through the chat interface
URL Logic: Smart URL handling for verified vs. public links
VoiceRecorder: Record voice feedback instead of typing
TypingIndicator: Visual feedback while processing
ServiceSelector: Multi-select service interface
StaffSelector: Rate and provide feedback on team members
EmailInput: Onboarding-specific email collection with "Start Here" indicator
New APIs for chat functionality
Chat Widget Embedding: Embed chat forms on your website
Thank-you Message Settings: Custom messages for chat forms
Form-specific Navigation: Better routing after submission
Company Logo Display: Better branding in chat interface
Powered by Spokk: Branding for non-white-labeled accounts
Responsive Design: Optimized for all screen sizes
Incremental Response Tracking: Better state management
Auto-scroll: Smooth scrolling to new messages
Delayed Auto-scroll: Natural conversation flow
Company status checks to block disabled accounts
Better data handling and processing
Improved query logic and optimization
Enhanced debug logging (later removed)
Email constraint handling for duplicate emails
Verified link auto-submission logic
Service and staff pre-selection
Session restoration improvements
API response structure refinements