If this than that logic in Feedback Form Workflow
It would be game-changing to allow dependent feedback form workflows. A common use case for me that is easy to understand and could be customized for any business is: “If guest leaves a cleanliness review <4 than ask what room needed additional cleaning”. In other words if this condition is met than send a custom message requesting relevant follow up information. If the condition is not met then it is left out of the feedback form.
JP_PNW 7 days ago
If this than that logic in Feedback Form Workflow
It would be game-changing to allow dependent feedback form workflows. A common use case for me that is easy to understand and could be customized for any business is: “If guest leaves a cleanliness review <4 than ask what room needed additional cleaning”. In other words if this condition is met than send a custom message requesting relevant follow up information. If the condition is not met then it is left out of the feedback form.
JP_PNW 7 days ago
Ability to duplicate review forms across different companies
Unless I am missing something it doesn’t appear there is a way for me to copy or duplicate a review form from one company for use in a separate company. For those of us who manage multiple companies in the same industry this seems like a low complexity time saving opportunity.
JP_PNW 7 days ago
Ability to duplicate review forms across different companies
Unless I am missing something it doesn’t appear there is a way for me to copy or duplicate a review form from one company for use in a separate company. For those of us who manage multiple companies in the same industry this seems like a low complexity time saving opportunity.
JP_PNW 7 days ago
Create Multiple Automations
New automation builder to run multiple automations at a time. New automation types will also be introduced.
Spokk App about 2 months ago
Create Multiple Automations
New automation builder to run multiple automations at a time. New automation types will also be introduced.
Spokk App about 2 months ago
Completed
New Automation -> Leave review
When a person provides feedback but does not click on the external link (google link, etc.), send them a reminder to do it.
Spokk App about 2 months ago
Completed
New Automation -> Leave review
When a person provides feedback but does not click on the external link (google link, etc.), send them a reminder to do it.
Spokk App about 2 months ago
Short videos + Better documentation
Improve the user experience for setting up Spokk and getting the best use of it through micro videos focused on quick learning. Improve documentation of the features and how they work and can be set up.
Spokk App about 2 months ago
Short videos + Better documentation
Improve the user experience for setting up Spokk and getting the best use of it through micro videos focused on quick learning. Improve documentation of the features and how they work and can be set up.
Spokk App about 2 months ago
Completed
Improve Onboarding
Include the Loyalty and referral setup during onboarding and make it much more leaner and engaging.
Spokk App about 2 months ago
Completed
Improve Onboarding
Include the Loyalty and referral setup during onboarding and make it much more leaner and engaging.
Spokk App about 2 months ago
Completed
Bulk start check-in with a CSV upload
The ability to upload a CSV in a particular format to bulk start check-in. Great for events and other instances where you get multiple customers at a time. Just upload the list to Spokk and let the automation take care of it.
Spokk App about 2 months ago
Completed
Bulk start check-in with a CSV upload
The ability to upload a CSV in a particular format to bulk start check-in. Great for events and other instances where you get multiple customers at a time. Just upload the list to Spokk and let the automation take care of it.
Spokk App about 2 months ago
Completed
Have a way of editing check ins or loyalty
Give us an option where we can go into a customers loyalty and edit them. A person can check in multiple times and I cannot delete one?
Shannon Fortin 2 months ago
Completed
Have a way of editing check ins or loyalty
Give us an option where we can go into a customers loyalty and edit them. A person can check in multiple times and I cannot delete one?
Shannon Fortin 2 months ago
Completed
Send one-time SMS marketing campaigns to your customers
SMS Campaigns lets you send targeted broadcast messages to your opted-in customers whenever you need to, outside of the automated flow. Write your message, pick your segment (all consented contacts, loyalty members, high-value customers, or recent customers from the last 30 or 60 days), and see a live recipient count before you send. A compliance opt-out line is added automatically to every message. After sending, the campaign dashboard shows delivery stats: messages sent, failures, and delivery rate. Credits are separate from your automation SMS balance and can be topped up at any time from the Campaigns page.
Spokk App 3 months ago
Completed
Send one-time SMS marketing campaigns to your customers
SMS Campaigns lets you send targeted broadcast messages to your opted-in customers whenever you need to, outside of the automated flow. Write your message, pick your segment (all consented contacts, loyalty members, high-value customers, or recent customers from the last 30 or 60 days), and see a live recipient count before you send. A compliance opt-out line is added automatically to every message. After sending, the campaign dashboard shows delivery stats: messages sent, failures, and delivery rate. Credits are separate from your automation SMS balance and can be topped up at any time from the Campaigns page.
Spokk App 3 months ago
Completed
Sell recurring memberships directly from Spokk
You can now sell recurring membership plans to your customers, all managed inside Spokk. Connect your Stripe account, create your membership tiers with monthly pricing, and start enrolling customers. The Memberships dashboard tracks everything in one place: active member count, monthly recurring revenue, recent signups, and churn over the last 30 days. Each member entry shows their plan, status (active, past due, cancelled, or expired), join date, and next renewal date. Memberships will be available on the Pro and Scale plans.
Spokk App 3 months ago
Completed
Sell recurring memberships directly from Spokk
You can now sell recurring membership plans to your customers, all managed inside Spokk. Connect your Stripe account, create your membership tiers with monthly pricing, and start enrolling customers. The Memberships dashboard tracks everything in one place: active member count, monthly recurring revenue, recent signups, and churn over the last 30 days. Each member entry shows their plan, status (active, past due, cancelled, or expired), join date, and next renewal date. Memberships will be available on the Pro and Scale plans.
Spokk App 3 months ago
Terms and Conditions needed for offer when requesting feedback
There needs to be a Terms and Conditions when using the discount that is offered when requesting feedback. Possibly within the Feedback form, but at least included when the offer is sent via email.
Steven Dumala 4 months ago
Terms and Conditions needed for offer when requesting feedback
There needs to be a Terms and Conditions when using the discount that is offered when requesting feedback. Possibly within the Feedback form, but at least included when the offer is sent via email.
Steven Dumala 4 months ago
Completed
Integrate with ZOHO and BIGIN CRM
Would it be possible to integrate with ZOHO and the BIGIN CRM instead of using the API?
Steven Dumala 4 months ago
Completed
Integrate with ZOHO and BIGIN CRM
Would it be possible to integrate with ZOHO and the BIGIN CRM instead of using the API?
Steven Dumala 4 months ago
Completed
Customer Portal — View Your Loyalty, Feedback & Referrals in One Place
We're building a dedicated customer portal so your customers always have a home base with your business. Once live, customers will be able to log in and see their full history with you — loyalty visit count, rewards status, referrals they've sent, and any feedback they've left. No more guessing where they stand. Key things we're planning to include: - Loyalty points/visit tracker with reward progress - Referral link they can share anytime - Past feedback submissions - Opt-out preferences for SMS/email communications This gives your customers a transparent, trust-building experience and reduces inbound questions about loyalty status or reward eligibility. Let us know what else you'd want your customers to see here — your feedback will shape the final feature set.
Spokk App 4 months ago
Completed
Customer Portal — View Your Loyalty, Feedback & Referrals in One Place
We're building a dedicated customer portal so your customers always have a home base with your business. Once live, customers will be able to log in and see their full history with you — loyalty visit count, rewards status, referrals they've sent, and any feedback they've left. No more guessing where they stand. Key things we're planning to include: - Loyalty points/visit tracker with reward progress - Referral link they can share anytime - Past feedback submissions - Opt-out preferences for SMS/email communications This gives your customers a transparent, trust-building experience and reduces inbound questions about loyalty status or reward eligibility. Let us know what else you'd want your customers to see here — your feedback will shape the final feature set.
Spokk App 4 months ago
Completed
Staff Portal — Give Your Team a Simple Tool for Check-Ins
We're building a staff-facing portal designed for front-line employees — no full dashboard access needed, just the tools they actually use day to day. Staff will be able to login from any device and quickly perform the actions that drive your feedback and review pipeline: - Check customers in at a location - Look up a customer by phone number / name - View customer progress and info (feedback given, testimonials, referrals, loyalty points, etc.) The goal is a clean, minimal interface that any team member can use in seconds — no training required. It keeps sensitive business data locked away from staff while still empowering them to run the customer experience workflows you've set up. If there are specific actions your staff needs that aren't listed here, drop them in the comments below.
Spokk App 4 months ago
Completed
Staff Portal — Give Your Team a Simple Tool for Check-Ins
We're building a staff-facing portal designed for front-line employees — no full dashboard access needed, just the tools they actually use day to day. Staff will be able to login from any device and quickly perform the actions that drive your feedback and review pipeline: - Check customers in at a location - Look up a customer by phone number / name - View customer progress and info (feedback given, testimonials, referrals, loyalty points, etc.) The goal is a clean, minimal interface that any team member can use in seconds — no training required. It keeps sensitive business data locked away from staff while still empowering them to run the customer experience workflows you've set up. If there are specific actions your staff needs that aren't listed here, drop them in the comments below.
Spokk App 4 months ago
Completed
Rewarding options
Currently I see 10% reduction for the review. To customise or drop that option would represent better our business.
Shavona 5 months ago
Completed
Rewarding options
Currently I see 10% reduction for the review. To customise or drop that option would represent better our business.
Shavona 5 months ago
Completed
Allow users to choose between multiple review platforms
Would it be possible to let users choose which platform they want to leave a review on? Currently, while multiple platforms can be configured in the software, only one option is displayed to users when they're leaving feedback. I would like to give users the choice to leave a review on either Google or Trustpilot.
Romain Gaillard 5 months ago
Completed
Allow users to choose between multiple review platforms
Would it be possible to let users choose which platform they want to leave a review on? Currently, while multiple platforms can be configured in the software, only one option is displayed to users when they're leaving feedback. I would like to give users the choice to leave a review on either Google or Trustpilot.
Romain Gaillard 5 months ago
Completed
Selection of fields used by the review
Would it be possible to select which fields the artificial intelligence will use to create its review? For example, if I ask the client what our areas for improvement are, I don't necessarily want that included in the review
Romain Gaillard 5 months ago
Completed
Selection of fields used by the review
Would it be possible to select which fields the artificial intelligence will use to create its review? For example, if I ask the client what our areas for improvement are, I don't necessarily want that included in the review
Romain Gaillard 5 months ago
Completed
Custom Flows & Workflow Builder
Connect your forms together with automated workflows. Build multi-step customer journeys by linking different forms and adding timed delays between steps. Automatically send SMS notifications at each stage to guide customers through your process. Perfect for creating follow-up sequences, onboarding flows, and multi-touch feedback campaigns. Key Features: - Connect multiple forms into sequences - Add time delays between steps - Automated SMS notifications - Multi-step customer journeys - Follow-up automation
Spokk App 6 months ago
Completed
Custom Flows & Workflow Builder
Connect your forms together with automated workflows. Build multi-step customer journeys by linking different forms and adding timed delays between steps. Automatically send SMS notifications at each stage to guide customers through your process. Perfect for creating follow-up sequences, onboarding flows, and multi-touch feedback campaigns. Key Features: - Connect multiple forms into sequences - Add time delays between steps - Automated SMS notifications - Multi-step customer journeys - Follow-up automation
Spokk App 6 months ago
Completed
Visit-Based Loyalty Rewards Program
Reward repeat customers with a simple visit-based loyalty program. Customers earn stamps for each visit and automatically receive rewards when they reach the milestone. Staff can check in customers via phone lookup, and rewards are sent automatically via SMS. Customers access their loyalty card through a magic link portal - no app download required. Key Features: - Visit-based punch card system - Automatic reward notifications via SMS - Magic link customer portal (no app needed) - Staff check-in via phone lookup - Configurable visit requirements and rewards - Customer progress tracking - Enrollment bonus options - Complete transaction history
Spokk App 6 months ago
Completed
Visit-Based Loyalty Rewards Program
Reward repeat customers with a simple visit-based loyalty program. Customers earn stamps for each visit and automatically receive rewards when they reach the milestone. Staff can check in customers via phone lookup, and rewards are sent automatically via SMS. Customers access their loyalty card through a magic link portal - no app download required. Key Features: - Visit-based punch card system - Automatic reward notifications via SMS - Magic link customer portal (no app needed) - Staff check-in via phone lookup - Configurable visit requirements and rewards - Customer progress tracking - Enrollment bonus options - Complete transaction history
Spokk App 6 months ago