SMS Campaigns lets you send targeted broadcast messages to your opted-in customers whenever you need to, outside of the automated flow. Write your message, pick your segment (all consented contacts, loyalty members, high-value customers, or recent customers from the last 30 or 60 days), and see a live recipient count before you send. A compliance opt-out line is added automatically to every message. After sending, the campaign dashboard shows delivery stats: messages sent, failures, and delivery rate. Credits are separate from your automation SMS balance and can be topped up at any time from the Campaigns page.

Spokk App 13 days ago

You can now sell recurring membership plans to your customers, all managed inside Spokk. Connect your Stripe account, create your membership tiers with monthly pricing, and start enrolling customers. The Memberships dashboard tracks everything in one place: active member count, monthly recurring revenue, recent signups, and churn over the last 30 days. Each member entry shows their plan, status (active, past due, cancelled, or expired), join date, and next renewal date. Memberships will be available on the Pro and Scale plans.

Spokk App 13 days ago

There needs to be a Terms and Conditions when using the discount that is offered when requesting feedback. Possibly within the Feedback form, but at least included when the offer is sent via email.

Steven Dumala 20 days ago

Would it be possible to integrate with ZOHO and the BIGIN CRM instead of using the API?

Steven Dumala 20 days ago

We're building a dedicated customer portal so your customers always have a home base with your business. Once live, customers will be able to log in and see their full history with you — loyalty visit count, rewards status, referrals they've sent, and any feedback they've left. No more guessing where they stand. Key things we're planning to include: - Loyalty points/visit tracker with reward progress - Referral link they can share anytime - Past feedback submissions - Opt-out preferences for SMS/email communications This gives your customers a transparent, trust-building experience and reduces inbound questions about loyalty status or reward eligibility. Let us know what else you'd want your customers to see here — your feedback will shape the final feature set.

Spokk App about 2 months ago

We're building a staff-facing portal designed for front-line employees — no full dashboard access needed, just the tools they actually use day to day. Staff will be able to login from any device and quickly perform the actions that drive your feedback and review pipeline: - Check customers in at a location - Look up a customer by phone number / name - View customer progress and info (feedback given, testimonials, referrals, loyalty points, etc.) The goal is a clean, minimal interface that any team member can use in seconds — no training required. It keeps sensitive business data locked away from staff while still empowering them to run the customer experience workflows you've set up. If there are specific actions your staff needs that aren't listed here, drop them in the comments below.

Spokk App about 2 months ago

Currently I see 10% reduction for the review. To customise or drop that option would represent better our business.

Shavona 2 months ago

1

Would it be possible to let users choose which platform they want to leave a review on? Currently, while multiple platforms can be configured in the software, only one option is displayed to users when they're leaving feedback. I would like to give users the choice to leave a review on either Google or Trustpilot.

Romain Gaillard 2 months ago

Would it be possible to select which fields the artificial intelligence will use to create its review? For example, if I ask the client what our areas for improvement are, I don't necessarily want that included in the review

Romain Gaillard 2 months ago

Connect your forms together with automated workflows. Build multi-step customer journeys by linking different forms and adding timed delays between steps. Automatically send SMS notifications at each stage to guide customers through your process. Perfect for creating follow-up sequences, onboarding flows, and multi-touch feedback campaigns. Key Features: - Connect multiple forms into sequences - Add time delays between steps - Automated SMS notifications - Multi-step customer journeys - Follow-up automation

Spokk App 3 months ago

Reward repeat customers with a simple visit-based loyalty program. Customers earn stamps for each visit and automatically receive rewards when they reach the milestone. Staff can check in customers via phone lookup, and rewards are sent automatically via SMS. Customers access their loyalty card through a magic link portal - no app download required. Key Features: - Visit-based punch card system - Automatic reward notifications via SMS - Magic link customer portal (no app needed) - Staff check-in via phone lookup - Configurable visit requirements and rewards - Customer progress tracking - Enrollment bonus options - Complete transaction history

Spokk App 3 months ago

Turn your customers into advocates with an automated referral system. Customers get unique referral codes to share with friends, and both parties earn rewards when referrals are redeemed. Staff can manage referrals directly from the portal, and rewards are sent automatically via SMS. Perfect for growing your customer base through word-of-mouth marketing. Key Features: - Unique referral codes for each customer - Configurable rewards for both referrer and referee - SMS notifications on redemption - Staff portal for managing referrals - Customer portal for sharing codes - Automatic loyalty point rewards - Complete referral tracking and analytics

Spokk App 3 months ago

I see there is a way to Delete a location, but what if I want to just pause it for the moment. I might run campaigns where I want to get feedback but then pause them. I don’t want to have to delete the location and then re-create them later.

Shaiket Das 5 months ago

Allow adding a favicon and update the form page title

Shaiket Das 5 months ago

The logo and the brand name is always left aligned. Maybe allow a way to center align. Perhaps give options for alignment. Allow adding a sub heading or tag line for the business

Shaiket Das 5 months ago

Every once in a while the embed button seems to disappear. Refreshing, brings it back sometimes.

Shaiket Das 5 months ago

Hi, At the moment I use Pabbly Connect to automatically reply to reviews on my Google profile. Since Spokk specialises in reviews, it would be great to have a feature that allows automatic replies to Google reviews directly from Spokk. You could also consider adding this option using the customer’s (us) own OpenAI API key, which may help reduce your costs. Please let me know if this is something you can add to your roadmap.

Bharat Dhingra 5 months ago

Hi, I have set up the form to automatically send coupons via email (it would also be great to have SMS coupon sending), but customers are not receiving any emails. I also cannot find any settings to configure the email template, signature, etc. In addition, I would like to send the coupon emails from a different email address instead of my login email. Could you please guide me on where to configure these settings?

Bharat Dhingra 5 months ago

Hi, Time and description in Multi Form View is changing randomly / or when I make changes in form. Can you please test and have a look ?

Bharat Dhingra 5 months ago

1

Hi, I have made so many forms while testing. I couldn’t find any option to delete them. Also, option to Delete Location.

Bharat Dhingra 5 months ago

1