Changelog

🔗 Short Codes for Feedback Links

Say goodbye to long, complicated URLs!

What's New

• User-Friendly Short Codes: Clean, memorable URLs for all feedback links

• Automatic Generation: Short codes auto-generated for new locations

• Backfill Support: Existing locations automatically get short codes

• QR Code Integration: QR codes now use short codes by default

Benefits

• Easier to share via SMS and print materials

• More professional appearance

• Better for verbal communication

• Backward compatible with existing links

🎓 Enhanced Onboarding Experience

We've refined the onboarding flow with more helpful features:

Step 6: Sharing Your Feedback Form

• QR Code Download: Instantly download your QR code

• Email/SMS Templates: Pre-written templates you can copy

• CRM Integration Guides: Instructions for popular CRMs

• Multiple Sharing Options: Everything in one place

Step 4: Test Your Form

• Live Form Preview: Test your form during setup

• Benefits List: See why each form type is valuable

• Progress Tracking: Know exactly where you are

• Reset Capabilities: Start over if needed

UI Enhancements

• "Start Here" Indicator: Clear guidance in email input

• Highlighted Send Button: Onboarding-specific styling

• Better Props Management: Cleaner component interfaces with isOnboarding parameter

🤖 AI Review Generation Updates

Enhanced Review Quality

• Asynchronous Generation: AI reviews generated in background

• Better Error Handling: Retry options when generation fails

• Loading States: Visual feedback during generation

• Dynamic Placeholders: Contextual placeholder text

• Expanded Text Limits: Support for longer reviews

Contact Management

• Edit Contacts: Update contact information easily

• Delete Contacts: Remove outdated contacts

Review Button Tracking

• Click Tracking: Track when users click review buttons

• Database Logging: Store interaction data

• Session Recovery: Recover sessions using response_id

• Dynamic AI Handling: Based on available credits

🎨 Demo Page Updates

Interactive Demo

• Form Type Toggle: Switch between classic and chat forms

• Form-Specific Benefits: Show benefits for each type

• Improved Layout: Better grid and spacing

• Responsive Design: Optimized for all devices

• Mobile Styling: Dynamic viewport height utilities

Reusable Utilities

• Clipboard Utility: copyToClipboard with iOS fallback support

• Better Error Handling: Improved feedback on copy failures

• Consistent UX: Unified copy functionality across components

📊 Content Updates

New Comparison Content

• Broadly vs Spokk Article: Detailed head-to-head comparison

• Pricing Breakdown: Clear pricing comparison tables

• Feature Analysis: Side-by-side feature comparison

• Use Cases: When to choose each platform

• Decision Framework: Help readers choose the right tool

Additional Articles

• Review request automation updates

• Professional services content

• Contractor guides and timing tips

• HIPAA compliance specifications

🎨 Landing Page Improvements

Review Request Automation Page

• Revamped with updated components

• Enhanced schemas for SEO

• Multi-channel support highlights

• Clearer feature presentation

Google Review Generation Page

• Dedicated landing page /google-review-generation

• Hero, problem, solution sections

• How-it-works walkthrough

• Results showcase

• Schema metadata for SEO

• Strong call-to-action elements

Homepage Updates

• Improved mobile responsiveness

• Better navigation structure

• Screencast player integration

• Dynamic form selector

• Updated demo section

📈 Dashboard Enhancements

Response Management

• "Show Completed" Toggle: Filter responses by completion status

• Multi-location Selection: Select multiple locations at once

• Better Visibility: Improved response tracking

• Dynamic Props: Enhanced component flexibility

Feedback Attributes

• Active State Filters: Filter by active attributes

• Custom Question Handling: Better custom question support

• Attribute Management: Enhanced CRUD operations

🔧 Technical Improvements

Conversion Tracking

• Session Storage: Prevent duplicate GTM events (replaced useRef)

• Session ID Tracking: Better transaction tracking

• Stripe Success URL: Include session_id for tracking

• Facebook Pixel: Server conversion API for checkout tracking

• Simplified Transaction IDs: Better ID handling with fallback logic

API & Backend

• Protocol-based Links: Better feedback link generation

• Credit Usage Logic: Streamlined credit management

• Removed Unnecessary Logs: Cleaner server logs

• Short Code Support: Throughout API and DB logic

• Link Management Updates: Compatibility with short codes

Form Logic

• Default Form Type: Changed to 'classic'

• Toggle Behavior: Consistent UI states

• Benefit Display: Show/hide benefits correctly

• Step Determination: Better flow control in chat forms

🐛 Bug Fixes & Code Quality

• Removed console.log statements from API files

• Improved session restoration logic

• Better handling of 'rid' parameter

• Enhanced location dropdown functionality

• Fixed form type and toggle states

• Layout adjustments for demo page

• Grid and spacing improvements

• Height and margin refinements

🎯 Review Gating & Internal Resolution

Take full control of your review funnel with intelligent gating options!

Smart Threshold Controls

• Resolve Internally Slider: Set rating threshold for internal follow-up

• AI Review Generation Threshold: Control when AI reviews are offered

• External Button Threshold: Choose when to show Google/external review buttons

• Custom Messaging: Personalized messages for each scenario

Resolve Internally Workflow

• Modal Interface: Clean UI for managing internal resolutions

• Backward Compatibility: Works seamlessly with existing forms

• Preview Support: Test gating logic before going live

🛠️ Additional Interactive Tools

Expanded our free tools suite:

New Calculators

• Google Review Link Shortener & QR Generator: Create short links and QR codes

• Review Sentiment Analyzer: Analyze the sentiment of your reviews

• Customer Lifetime Value Calculator: Calculate CLV for your business

• Cost Per Acquisition Calculator: Understand your customer acquisition costs

Tools Page Enhancement

• Updated schema with tools metadata

• Consistent UI across all tools

• Simplified animations (removed Framer Motion)

👥 People Management

Staff Management Improvements

• Edit Person Modal: Update staff member information easily

• Update Person API: Backend support for staff updates

• Edit/Delete Actions: Full CRUD operations for team members

• Global State Integration: Better state management

📊 Content & SEO

Major New Articles

• Google Review Gating Guide: Comprehensive coverage of legal risks, FTC fines, Google penalties, detection methods, and compliant alternatives

• Detailed FAQ: Common questions about review gating

• Case Studies: Real-world examples and consequences

Review Management Content

• Best Review Management Software 2025: Updated with FAQ on legality, costs, and platform selection

• Professional Services Article: New stats and trust barrier components

Content Components

• ProfessionalServiceStats: Data visualization for service industries

• ProfessionalTrustBarrier: Highlight trust challenges

• ReviewComparisonTable: Compare review platforms

• Related Articles sections for better navigation

💳 Credit System Enhancements

AI Credit Improvements

• Voice Transcription Checks: Separate tracking for voice features

• Simplified Credit Logic: Cleaner deduction handling

• Better Error Messages: Clear feedback on credit usage

• FREE Plan Update: Increased AI credits from 10 to 15

Credit Tracking

• Enhanced response schema updates

• AI credit checks in ChatContainer

• Refined conditional logic for review generation

• Improved voice recording credit handling

🔒 Security & Validation

Enhanced Security

• Logo Upload Optimization: Better image compression and validation

• RLS Policies: Row-level security for company logos

• Phone Number Validation: Real-time validation with debounce

• White Background Support: Handle transparent images properly

Multi-Region Support

• Sri Lankan SMS: FitSMS integration for Sri Lanka

• Staff Rating System: Multiple staff member ratings

• Multi-service Selection: Select multiple services without auto-closing

🎨 UI/UX Refinements

Navigation & Flow

• Standardized Parent Callbacks: Better callback handling

• Improved Navigation Logic: Better list view navigation

• Form Type Tab Setting: Enhanced create-link UX

• Terms Page Updates: Added review solicitation and gating policy details

Company Management

• White-labelled Status Check: Better handling of agency and reseller accounts

• Company Selection Logic: Improved filtering and selection

🐛 Bug Fixes

• Cron function fixes for limit resets

• Public feedback link staff display in classic forms

• Voice recorder debug logs removed

• Backward compatibility for resolve internally

• General improvements and optimizations

🎉 Major Feature: Chat Feedback Forms

We're excited to introduce our biggest feature yet - Chat-Style Feedback Forms!

Chat Form Core Features

• Conversational Interface: Natural, engaging chat experience for collecting feedback

• Smart Step Progression: Intelligent flow control based on responses

• Session Restoration: Customers can pick up where they left off

• Services & Staff Selection: Collect feedback about specific services and team members

• Email Collection: Seamlessly integrated within the chat flow

Advanced Chat Capabilities

• Auto-submission: Smart auto-submission for verified links

• Pre-selected Services/Staff: For verified links, auto-populate selections

• Verified Link Support: Enhanced handling of personalized feedback requests

• Reply Mode: Respond to feedback directly through the chat interface

• URL Logic: Smart URL handling for verified vs. public links

Chat UI Components

• VoiceRecorder: Record voice feedback instead of typing

• TypingIndicator: Visual feedback while processing

• ServiceSelector: Multi-select service interface

• StaffSelector: Rate and provide feedback on team members

• EmailInput: Onboarding-specific email collection with "Start Here" indicator

Chat API Endpoints

New APIs for chat functionality

Embed Support

• Chat Widget Embedding: Embed chat forms on your website

• Thank-you Message Settings: Custom messages for chat forms

• Form-specific Navigation: Better routing after submission

🎨 UI Improvements

Chat Container Enhancements

• Company Logo Display: Better branding in chat interface

• Powered by Spokk: Branding for non-white-labeled accounts

• Responsive Design: Optimized for all screen sizes

• Incremental Response Tracking: Better state management

• Auto-scroll: Smooth scrolling to new messages

• Delayed Auto-scroll: Natural conversation flow

General UI Updates

• Company status checks to block disabled accounts

• Better data handling and processing

• Improved query logic and optimization

• Enhanced debug logging (later removed)

🐛 Bug Fixes

• Email constraint handling for duplicate emails

• Verified link auto-submission logic

• Service and staff pre-selection

• Session restoration improvements

• API response structure refinements

🛠️ New Interactive Tools

We've launched a suite of free, interactive calculators for businesses:

Customer Intelligence Calculators

• Star Rating Calculator: Calculate average ratings and understand your review score

• Customer Effort Score (CES) Calculator: Measure how easy it is for customers to do business with you

• Customer Lifetime Value Calculator: Coming soon

• Cost Per Acquisition Calculator: Coming soon

Tool Features

• Professional, easy-to-use interfaces

• Instant calculations

• SEO-optimized for discoverability

• Mobile-responsive design

📊 SEO Enhancements

Technical SEO Improvements

• Webmanifest Added: Better PWA support and mobile experience

• Hreflang Support: International SEO improvements

• Enhanced Sitemaps: Better crawling and indexing

• Structured Data: Improved schema markup across blog and tools

• Icons & Manifest: Professional favicons and app icons

Content SEO

• Get Google Reviews Pages: Improved SEO for industry landing pages

• Blog Enhancements: Better structured data and metadata

• Dynamic Imports: Faster page loads with code splitting

🎨 UI/UX Improvements

Loading & Performance

• Skeleton Loaders: Better perceived performance during loading

• Loading States: Enhanced feedback during data fetching

• Dynamic Imports: Reduced initial bundle size

Navigation

• Bug Fixes: Resolved navigation issues

• Logo Button: Fixed redirect behavior

🐛 Bug Fixes

• Star rating calculator accuracy improvements

• Agency dashboard fixes

• Sitemap generation fixes

• Contentlayer cleanup

• General performance optimizations

📝 New Blog Content

Latest Articles

• Comprehensive Review Management Guide: Deep dive into review management best practices

• Industry-Specific Content: Tailored content for different business types

• SEO-Optimized: All articles optimized for search engines

📊 Enhanced Tracking & Analytics

Google Tag Manager Improvements

• Better Conversion Tracking: More accurate tracking of user actions

• Event Refinements: Improved event structure and data collection

🔧 Technical Improvements

• Email Logic Refinements: Better email handling and validation

• Dependency Updates: Updated key dependencies for security and performance

• Agency Credits: Fixed error with agency credit calculations

🐛 Bug Fixes & Improvements

• API bug fixes

• General code improvements

Coming in August: Interactive calculators and more SEO tools!

🚀 Complete Onboarding Redesign

We've completely rebuilt the onboarding experience from the ground up!

New Onboarding Flow

• Step-by-Step Process: Clear, guided setup with progress tracking

• Simplified Account Creation: Removed unnecessary fields (country_id, color)

• Auto-filled URLs: Smart defaults based on your company name

• Extended URL Length: Company URLs now support up to 40 characters

Better First-Time Experience

• Route Consolidation: Streamlined onboarding routes

• Improved Form UX: Better placeholders and auto-filled fields

• Component Styling: Refined styling throughout the setup process

📊 Industry-Specific Landing Pages

Created 20+ targeted landing pages for different industries:

• Dental clinics

• Professional services

• Contractors and trades

• Healthcare providers

• Salons and spas

• Restaurants and hospitality

• And many more!

SEO Improvements

• Industry-specific keywords and metadata

• Optimized page titles and descriptions

• Better targeting for Google reviews and customer feedback

🎨 UI/UX Improvements

Demo Features

• Demo Button: Added to Google review pages

• Who Is It For Section: Better positioning and visibility

• Logo Redirect Fix: Fixed logo button navigation

🔧 Technical Improvements

• Google Tag Manager Update: Upgraded GTM and Analytics integration

• Next.js Update: Upgraded to latest compatible version

• Middleware Optimization: Simplified logic with noindex for non-blog subdomains

• Image Upload: Improved handling and transformations

• Sitemap Fixes: Better SEO with improved sitemap generation

🐛 Bug Fixes

• Fixed image upload issues

• Resolved location rename bugs

• Navigation improvements

• General stability enhancements

🎉 Major Features

AI Review Quality Improvements

• Sentiment-Based Generation: AI now adjusts tone based on overall rating

• Randomization System: More authentic, varied reviews that sound natural

• Better Prompts: Enhanced AI prompts for higher quality output

Enhanced Management Features

• Delete Functionality: Full delete support for services, feedback attributes, staff members, and review links

• Rename Locations: Easily rename your business locations

• Manager Permissions: Managers can now add feedback attributes

Automatic Redirect Feature

• Auto-redirect to Review Pages: When customers click the review button, they're automatically redirected (with animation)

• Disable Copy Button: Option to disable the copy button for better user flow

User Experience

• Mailing List Integration: New users automatically added to updates

• Review Button Improvements: Better visual feedback and animations

💳 Pricing & Credits

• Yearly Credits Support: Fixed bug with yearly credits not being counted in feedback forms

• Credit Pricing Updates: Improved pricing structure for AI credits

🐛 Bug Fixes

• Fixed issues with viewing feedback forms

• Improved external API handling

• Chat app refinements

• General improvements and fixes

🚀 New Features

SMS Enhancements

• SMS for Sri Lanka: Added support for Sri Lankan phone numbers via FitSMS integration

• SMS for International Markets: Twilio integration for global SMS delivery

• SMS Credit System: New credit purchasing and management system

SMS Credit Management

• Buy SMS Credits: Purchase additional SMS credits when you need them

• Improved Credit Tracking: Better visibility into SMS credit usage

• SMS Reset Function: Automated monthly credit resets

Verified Link Improvements

• Enhanced Validation: Better handling of verified feedback links

• Improved Error Messages: Clearer feedback when things go wrong

🐛 Bug Fixes

• Fixed issues with verified SMS requests via Twilio accounts

• Improved SMS credit calculation and tracking

• General stability improvements