Completed
Customer Portal — View Your Loyalty, Feedback & Referrals in One Place
We're building a dedicated customer portal so your customers always have a home base with your business. Once live, customers will be able to log in and see their full history with you — loyalty visit count, rewards status, referrals they've sent, and any feedback they've left. No more guessing where they stand. Key things we're planning to include: - Loyalty points/visit tracker with reward progress - Referral link they can share anytime - Past feedback submissions - Opt-out preferences for SMS/email communications This gives your customers a transparent, trust-building experience and reduces inbound questions about loyalty status or reward eligibility. Let us know what else you'd want your customers to see here — your feedback will shape the final feature set.
Spokk App 16 days ago
Completed
Customer Portal — View Your Loyalty, Feedback & Referrals in One Place
We're building a dedicated customer portal so your customers always have a home base with your business. Once live, customers will be able to log in and see their full history with you — loyalty visit count, rewards status, referrals they've sent, and any feedback they've left. No more guessing where they stand. Key things we're planning to include: - Loyalty points/visit tracker with reward progress - Referral link they can share anytime - Past feedback submissions - Opt-out preferences for SMS/email communications This gives your customers a transparent, trust-building experience and reduces inbound questions about loyalty status or reward eligibility. Let us know what else you'd want your customers to see here — your feedback will shape the final feature set.
Spokk App 16 days ago
Completed
Staff Portal — Give Your Team a Simple Tool for Check-Ins
We're building a staff-facing portal designed for front-line employees — no full dashboard access needed, just the tools they actually use day to day. Staff will be able to login from any device and quickly perform the actions that drive your feedback and review pipeline: - Check customers in at a location - Look up a customer by phone number / name - View customer progress and info (feedback given, testimonials, referrals, loyalty points, etc.) The goal is a clean, minimal interface that any team member can use in seconds — no training required. It keeps sensitive business data locked away from staff while still empowering them to run the customer experience workflows you've set up. If there are specific actions your staff needs that aren't listed here, drop them in the comments below.
Spokk App 16 days ago
Completed
Staff Portal — Give Your Team a Simple Tool for Check-Ins
We're building a staff-facing portal designed for front-line employees — no full dashboard access needed, just the tools they actually use day to day. Staff will be able to login from any device and quickly perform the actions that drive your feedback and review pipeline: - Check customers in at a location - Look up a customer by phone number / name - View customer progress and info (feedback given, testimonials, referrals, loyalty points, etc.) The goal is a clean, minimal interface that any team member can use in seconds — no training required. It keeps sensitive business data locked away from staff while still empowering them to run the customer experience workflows you've set up. If there are specific actions your staff needs that aren't listed here, drop them in the comments below.
Spokk App 16 days ago
Completed
Rewarding options
Currently I see 10% reduction for the review. To customise or drop that option would represent better our business.
Shavona About 1 month ago
Completed
Rewarding options
Currently I see 10% reduction for the review. To customise or drop that option would represent better our business.
Shavona About 1 month ago
Completed
Allow users to choose between multiple review platforms
Would it be possible to let users choose which platform they want to leave a review on? Currently, while multiple platforms can be configured in the software, only one option is displayed to users when they're leaving feedback. I would like to give users the choice to leave a review on either Google or Trustpilot.
Romain Gaillard About 1 month ago
Completed
Allow users to choose between multiple review platforms
Would it be possible to let users choose which platform they want to leave a review on? Currently, while multiple platforms can be configured in the software, only one option is displayed to users when they're leaving feedback. I would like to give users the choice to leave a review on either Google or Trustpilot.
Romain Gaillard About 1 month ago
Completed
Selection of fields used by the review
Would it be possible to select which fields the artificial intelligence will use to create its review? For example, if I ask the client what our areas for improvement are, I don't necessarily want that included in the review
Romain Gaillard About 1 month ago
Completed
Selection of fields used by the review
Would it be possible to select which fields the artificial intelligence will use to create its review? For example, if I ask the client what our areas for improvement are, I don't necessarily want that included in the review
Romain Gaillard About 1 month ago
Completed
Custom Flows & Workflow Builder
Connect your forms together with automated workflows. Build multi-step customer journeys by linking different forms and adding timed delays between steps. Automatically send SMS notifications at each stage to guide customers through your process. Perfect for creating follow-up sequences, onboarding flows, and multi-touch feedback campaigns. Key Features: - Connect multiple forms into sequences - Add time delays between steps - Automated SMS notifications - Multi-step customer journeys - Follow-up automation
Spokk App 2 months ago
Completed
Custom Flows & Workflow Builder
Connect your forms together with automated workflows. Build multi-step customer journeys by linking different forms and adding timed delays between steps. Automatically send SMS notifications at each stage to guide customers through your process. Perfect for creating follow-up sequences, onboarding flows, and multi-touch feedback campaigns. Key Features: - Connect multiple forms into sequences - Add time delays between steps - Automated SMS notifications - Multi-step customer journeys - Follow-up automation
Spokk App 2 months ago
Completed
Visit-Based Loyalty Rewards Program
Reward repeat customers with a simple visit-based loyalty program. Customers earn stamps for each visit and automatically receive rewards when they reach the milestone. Staff can check in customers via phone lookup, and rewards are sent automatically via SMS. Customers access their loyalty card through a magic link portal - no app download required. Key Features: - Visit-based punch card system - Automatic reward notifications via SMS - Magic link customer portal (no app needed) - Staff check-in via phone lookup - Configurable visit requirements and rewards - Customer progress tracking - Enrollment bonus options - Complete transaction history
Spokk App 2 months ago
Completed
Visit-Based Loyalty Rewards Program
Reward repeat customers with a simple visit-based loyalty program. Customers earn stamps for each visit and automatically receive rewards when they reach the milestone. Staff can check in customers via phone lookup, and rewards are sent automatically via SMS. Customers access their loyalty card through a magic link portal - no app download required. Key Features: - Visit-based punch card system - Automatic reward notifications via SMS - Magic link customer portal (no app needed) - Staff check-in via phone lookup - Configurable visit requirements and rewards - Customer progress tracking - Enrollment bonus options - Complete transaction history
Spokk App 2 months ago
Completed
Customer Referral Program
Turn your customers into advocates with an automated referral system. Customers get unique referral codes to share with friends, and both parties earn rewards when referrals are redeemed. Staff can manage referrals directly from the portal, and rewards are sent automatically via SMS. Perfect for growing your customer base through word-of-mouth marketing. Key Features: - Unique referral codes for each customer - Configurable rewards for both referrer and referee - SMS notifications on redemption - Staff portal for managing referrals - Customer portal for sharing codes - Automatic loyalty point rewards - Complete referral tracking and analytics
Spokk App 2 months ago
Completed
Customer Referral Program
Turn your customers into advocates with an automated referral system. Customers get unique referral codes to share with friends, and both parties earn rewards when referrals are redeemed. Staff can manage referrals directly from the portal, and rewards are sent automatically via SMS. Perfect for growing your customer base through word-of-mouth marketing. Key Features: - Unique referral codes for each customer - Configurable rewards for both referrer and referee - SMS notifications on redemption - Staff portal for managing referrals - Customer portal for sharing codes - Automatic loyalty point rewards - Complete referral tracking and analytics
Spokk App 2 months ago
Allow a way to "Pause" a location
I see there is a way to Delete a location, but what if I want to just pause it for the moment. I might run campaigns where I want to get feedback but then pause them. I don’t want to have to delete the location and then re-create them later.
Shaiket Das 4 months ago
Allow a way to "Pause" a location
I see there is a way to Delete a location, but what if I want to just pause it for the moment. I might run campaigns where I want to get feedback but then pause them. I don’t want to have to delete the location and then re-create them later.
Shaiket Das 4 months ago
Allow center aligning the logo and brand
The logo and the brand name is always left aligned. Maybe allow a way to center align. Perhaps give options for alignment. Allow adding a sub heading or tag line for the business
Shaiket Das 4 months ago
Allow center aligning the logo and brand
The logo and the brand name is always left aligned. Maybe allow a way to center align. Perhaps give options for alignment. Allow adding a sub heading or tag line for the business
Shaiket Das 4 months ago
The embed icon does not render all the time
Every once in a while the embed button seems to disappear. Refreshing, brings it back sometimes.
Shaiket Das 4 months ago
The embed icon does not render all the time
Every once in a while the embed button seems to disappear. Refreshing, brings it back sometimes.
Shaiket Das 4 months ago
Auto Review Reply
Hi, At the moment I use Pabbly Connect to automatically reply to reviews on my Google profile. Since Spokk specialises in reviews, it would be great to have a feature that allows automatic replies to Google reviews directly from Spokk. You could also consider adding this option using the customer’s (us) own OpenAI API key, which may help reduce your costs. Please let me know if this is something you can add to your roadmap.
Bharat Dhingra 4 months ago
Auto Review Reply
Hi, At the moment I use Pabbly Connect to automatically reply to reviews on my Google profile. Since Spokk specialises in reviews, it would be great to have a feature that allows automatic replies to Google reviews directly from Spokk. You could also consider adding this option using the customer’s (us) own OpenAI API key, which may help reduce your costs. Please let me know if this is something you can add to your roadmap.
Bharat Dhingra 4 months ago
Coupne Email are not sending
Hi, I have set up the form to automatically send coupons via email (it would also be great to have SMS coupon sending), but customers are not receiving any emails. I also cannot find any settings to configure the email template, signature, etc. In addition, I would like to send the coupon emails from a different email address instead of my login email. Could you please guide me on where to configure these settings?
Bharat Dhingra 4 months ago
Coupne Email are not sending
Hi, I have set up the form to automatically send coupons via email (it would also be great to have SMS coupon sending), but customers are not receiving any emails. I also cannot find any settings to configure the email template, signature, etc. In addition, I would like to send the coupon emails from a different email address instead of my login email. Could you please guide me on where to configure these settings?
Bharat Dhingra 4 months ago
Completed
Time and description not saving
Hi, Time and description in Multi Form View is changing randomly / or when I make changes in form. Can you please test and have a look ?
Bharat Dhingra 4 months ago
Completed
Time and description not saving
Hi, Time and description in Multi Form View is changing randomly / or when I make changes in form. Can you please test and have a look ?
Bharat Dhingra 4 months ago
Completed
Option to Delete Form
Hi, I have made so many forms while testing. I couldn’t find any option to delete them. Also, option to Delete Location.
Bharat Dhingra 4 months ago
Completed
Option to Delete Form
Hi, I have made so many forms while testing. I couldn’t find any option to delete them. Also, option to Delete Location.
Bharat Dhingra 4 months ago
Completed
Not working
Hi team, I’m getting a bit frustrated with Spokk now. It feels like the product is still quite new and hasn’t been properly tested before launching it to the public. Please log in to my account and review the auto-generated feedback form I’ve set up. Check how it currently works: If a customer wants to leave negative feedback, there is no separate message or clear path for them to do anything helpful. If there is an option for that, then there is no option to send a coupon to customers who leave a 5-star review. When a customer leaves a 1-star rating and submits, the button still says “Submit Review” instead of something like “Contact Us”, and after submitting it just shows an error and doesn’t do anything. Please fix this, re-check the whole form flow, and make sure it works as intended. I’m happy to jump on a screen-share so you can see the issue live, or you can watch how it behaves from my account to identify the problem. Thank you. PS: I give consent to you to login to my account to verify or fix the setup.
Bharat Dhingra 4 months ago
Completed
Not working
Hi team, I’m getting a bit frustrated with Spokk now. It feels like the product is still quite new and hasn’t been properly tested before launching it to the public. Please log in to my account and review the auto-generated feedback form I’ve set up. Check how it currently works: If a customer wants to leave negative feedback, there is no separate message or clear path for them to do anything helpful. If there is an option for that, then there is no option to send a coupon to customers who leave a 5-star review. When a customer leaves a 1-star rating and submits, the button still says “Submit Review” instead of something like “Contact Us”, and after submitting it just shows an error and doesn’t do anything. Please fix this, re-check the whole form flow, and make sure it works as intended. I’m happy to jump on a screen-share so you can see the issue live, or you can watch how it behaves from my account to identify the problem. Thank you. PS: I give consent to you to login to my account to verify or fix the setup.
Bharat Dhingra 4 months ago
Completed
No Recording Option.
I have added OPENAI API KEY , it has credits in there. but spokk doesnt show recording option to customer when he receives the link for review
Bharat Dhingra 4 months ago
Completed
No Recording Option.
I have added OPENAI API KEY , it has credits in there. but spokk doesnt show recording option to customer when he receives the link for review
Bharat Dhingra 4 months ago
alphanumeric sender ID) instead of a number
option to send oneway reveiw request from sender ID instead of phone number. coz from phone number , user see msg with link as a spam messsage.
Bharat Dhingra 4 months ago
alphanumeric sender ID) instead of a number
option to send oneway reveiw request from sender ID instead of phone number. coz from phone number , user see msg with link as a spam messsage.
Bharat Dhingra 4 months ago
Completed
Default country when sending request
When sending review request manually. I have to change / choose country code everytime manully. we should be able to set our default country .
Bharat Dhingra 4 months ago
Completed
Default country when sending request
When sending review request manually. I have to change / choose country code everytime manully. we should be able to set our default country .
Bharat Dhingra 4 months ago