Custom Flows & Workflow Builder
Connect your forms together with automated workflows. Build multi-step customer journeys by linking different forms and adding timed delays between steps. Automatically send SMS notifications at each stage to guide customers through your process. Perfect for creating follow-up sequences, onboarding flows, and multi-touch feedback campaigns. Key Features: - Connect multiple forms into sequences - Add time delays between steps - Automated SMS notifications - Multi-step customer journeys - Follow-up automation
Spokk App 16 days ago
Custom Flows & Workflow Builder
Connect your forms together with automated workflows. Build multi-step customer journeys by linking different forms and adding timed delays between steps. Automatically send SMS notifications at each stage to guide customers through your process. Perfect for creating follow-up sequences, onboarding flows, and multi-touch feedback campaigns. Key Features: - Connect multiple forms into sequences - Add time delays between steps - Automated SMS notifications - Multi-step customer journeys - Follow-up automation
Spokk App 16 days ago
Visit-Based Loyalty Rewards Program
Reward repeat customers with a simple visit-based loyalty program. Customers earn stamps for each visit and automatically receive rewards when they reach the milestone. Staff can check in customers via phone lookup, and rewards are sent automatically via SMS. Customers access their loyalty card through a magic link portal - no app download required. Key Features: - Visit-based punch card system - Automatic reward notifications via SMS - Magic link customer portal (no app needed) - Staff check-in via phone lookup - Configurable visit requirements and rewards - Customer progress tracking - Enrollment bonus options - Complete transaction history
Spokk App 16 days ago
Visit-Based Loyalty Rewards Program
Reward repeat customers with a simple visit-based loyalty program. Customers earn stamps for each visit and automatically receive rewards when they reach the milestone. Staff can check in customers via phone lookup, and rewards are sent automatically via SMS. Customers access their loyalty card through a magic link portal - no app download required. Key Features: - Visit-based punch card system - Automatic reward notifications via SMS - Magic link customer portal (no app needed) - Staff check-in via phone lookup - Configurable visit requirements and rewards - Customer progress tracking - Enrollment bonus options - Complete transaction history
Spokk App 16 days ago
In Progress
Customer Referral Program
Turn your customers into advocates with an automated referral system. Customers get unique referral codes to share with friends, and both parties earn rewards when referrals are redeemed. Staff can manage referrals directly from the portal, and rewards are sent automatically via SMS. Perfect for growing your customer base through word-of-mouth marketing. Key Features: - Unique referral codes for each customer - Configurable rewards for both referrer and referee - SMS notifications on redemption - Staff portal for managing referrals - Customer portal for sharing codes - Automatic loyalty point rewards - Complete referral tracking and analytics
Spokk App 16 days ago
In Progress
Customer Referral Program
Turn your customers into advocates with an automated referral system. Customers get unique referral codes to share with friends, and both parties earn rewards when referrals are redeemed. Staff can manage referrals directly from the portal, and rewards are sent automatically via SMS. Perfect for growing your customer base through word-of-mouth marketing. Key Features: - Unique referral codes for each customer - Configurable rewards for both referrer and referee - SMS notifications on redemption - Staff portal for managing referrals - Customer portal for sharing codes - Automatic loyalty point rewards - Complete referral tracking and analytics
Spokk App 16 days ago
Allow a way to "Pause" a location
I see there is a way to Delete a location, but what if I want to just pause it for the moment. I might run campaigns where I want to get feedback but then pause them. I don’t want to have to delete the location and then re-create them later.
Shaiket Das 2 months ago
Allow a way to "Pause" a location
I see there is a way to Delete a location, but what if I want to just pause it for the moment. I might run campaigns where I want to get feedback but then pause them. I don’t want to have to delete the location and then re-create them later.
Shaiket Das 2 months ago
Allow center aligning the logo and brand
The logo and the brand name is always left aligned. Maybe allow a way to center align. Perhaps give options for alignment. Allow adding a sub heading or tag line for the business
Shaiket Das 2 months ago
Allow center aligning the logo and brand
The logo and the brand name is always left aligned. Maybe allow a way to center align. Perhaps give options for alignment. Allow adding a sub heading or tag line for the business
Shaiket Das 2 months ago
The embed icon does not render all the time
Every once in a while the embed button seems to disappear. Refreshing, brings it back sometimes.
Shaiket Das 2 months ago
The embed icon does not render all the time
Every once in a while the embed button seems to disappear. Refreshing, brings it back sometimes.
Shaiket Das 2 months ago
Auto Review Reply
Hi, At the moment I use Pabbly Connect to automatically reply to reviews on my Google profile. Since Spokk specialises in reviews, it would be great to have a feature that allows automatic replies to Google reviews directly from Spokk. You could also consider adding this option using the customer’s (us) own OpenAI API key, which may help reduce your costs. Please let me know if this is something you can add to your roadmap.
Bharat Dhingra 2 months ago
Auto Review Reply
Hi, At the moment I use Pabbly Connect to automatically reply to reviews on my Google profile. Since Spokk specialises in reviews, it would be great to have a feature that allows automatic replies to Google reviews directly from Spokk. You could also consider adding this option using the customer’s (us) own OpenAI API key, which may help reduce your costs. Please let me know if this is something you can add to your roadmap.
Bharat Dhingra 2 months ago
Coupne Email are not sending
Hi, I have set up the form to automatically send coupons via email (it would also be great to have SMS coupon sending), but customers are not receiving any emails. I also cannot find any settings to configure the email template, signature, etc. In addition, I would like to send the coupon emails from a different email address instead of my login email. Could you please guide me on where to configure these settings?
Bharat Dhingra 2 months ago
Coupne Email are not sending
Hi, I have set up the form to automatically send coupons via email (it would also be great to have SMS coupon sending), but customers are not receiving any emails. I also cannot find any settings to configure the email template, signature, etc. In addition, I would like to send the coupon emails from a different email address instead of my login email. Could you please guide me on where to configure these settings?
Bharat Dhingra 2 months ago
Completed
Time and description not saving
Hi, Time and description in Multi Form View is changing randomly / or when I make changes in form. Can you please test and have a look ?
Bharat Dhingra 2 months ago
Completed
Time and description not saving
Hi, Time and description in Multi Form View is changing randomly / or when I make changes in form. Can you please test and have a look ?
Bharat Dhingra 2 months ago
Completed
Option to Delete Form
Hi, I have made so many forms while testing. I couldn’t find any option to delete them. Also, option to Delete Location.
Bharat Dhingra 2 months ago
Completed
Option to Delete Form
Hi, I have made so many forms while testing. I couldn’t find any option to delete them. Also, option to Delete Location.
Bharat Dhingra 2 months ago
Completed
Not working
Hi team, I’m getting a bit frustrated with Spokk now. It feels like the product is still quite new and hasn’t been properly tested before launching it to the public. Please log in to my account and review the auto-generated feedback form I’ve set up. Check how it currently works: If a customer wants to leave negative feedback, there is no separate message or clear path for them to do anything helpful. If there is an option for that, then there is no option to send a coupon to customers who leave a 5-star review. When a customer leaves a 1-star rating and submits, the button still says “Submit Review” instead of something like “Contact Us”, and after submitting it just shows an error and doesn’t do anything. Please fix this, re-check the whole form flow, and make sure it works as intended. I’m happy to jump on a screen-share so you can see the issue live, or you can watch how it behaves from my account to identify the problem. Thank you. PS: I give consent to you to login to my account to verify or fix the setup.
Bharat Dhingra 2 months ago
Completed
Not working
Hi team, I’m getting a bit frustrated with Spokk now. It feels like the product is still quite new and hasn’t been properly tested before launching it to the public. Please log in to my account and review the auto-generated feedback form I’ve set up. Check how it currently works: If a customer wants to leave negative feedback, there is no separate message or clear path for them to do anything helpful. If there is an option for that, then there is no option to send a coupon to customers who leave a 5-star review. When a customer leaves a 1-star rating and submits, the button still says “Submit Review” instead of something like “Contact Us”, and after submitting it just shows an error and doesn’t do anything. Please fix this, re-check the whole form flow, and make sure it works as intended. I’m happy to jump on a screen-share so you can see the issue live, or you can watch how it behaves from my account to identify the problem. Thank you. PS: I give consent to you to login to my account to verify or fix the setup.
Bharat Dhingra 2 months ago
Completed
No Recording Option.
I have added OPENAI API KEY , it has credits in there. but spokk doesnt show recording option to customer when he receives the link for review
Bharat Dhingra 2 months ago
Completed
No Recording Option.
I have added OPENAI API KEY , it has credits in there. but spokk doesnt show recording option to customer when he receives the link for review
Bharat Dhingra 2 months ago
alphanumeric sender ID) instead of a number
option to send oneway reveiw request from sender ID instead of phone number. coz from phone number , user see msg with link as a spam messsage.
Bharat Dhingra 2 months ago
alphanumeric sender ID) instead of a number
option to send oneway reveiw request from sender ID instead of phone number. coz from phone number , user see msg with link as a spam messsage.
Bharat Dhingra 2 months ago
Completed
Default country when sending request
When sending review request manually. I have to change / choose country code everytime manully. we should be able to set our default country .
Bharat Dhingra 2 months ago
Completed
Default country when sending request
When sending review request manually. I have to change / choose country code everytime manully. we should be able to set our default country .
Bharat Dhingra 2 months ago
Completed
Copy + Auto-Redirect to Review Sites
When the external review link is pressed, the AI generated review is automatically copied and then automatically redirected after 3 seconds
Spokk App 3 months ago
Completed
Copy + Auto-Redirect to Review Sites
When the external review link is pressed, the AI generated review is automatically copied and then automatically redirected after 3 seconds
Spokk App 3 months ago