Spokk App

Team

Created Showcase feedback as a widget on a website Created Create Multiple Automations Created New Automation -> Leave review Created Short videos + Better documentation Created Improve Onboarding Created Bulk start check-in with a CSV upload Created Send one-time SMS marketing campaigns to your customers Created Sell recurring memberships directly from Spokk Created Customer Portal — View Your Loyalty, Feedback & Referrals in One Place Created Staff Portal — Give Your Team a Simple Tool for Check-Ins Commented on Rewarding optionsHey Shavona, you can set up your own discount amount by customizing the feedback form. Go to “Feedback” → “Setup” → “3 forms (Multi-form view)” → Choose the pencil icon in any of the forms under available forms → Edit your message and update the form. You can add your own reward…Created Custom Flows & Workflow Builder Created Visit-Based Loyalty Rewards Program Created Customer Referral Program Commented on Option to Delete FormOption to delete the location is available here. We have added a new option to delete individual forms. They shouldn’t be selected in a multi-view form.Commented on Time and description not savingHey Bharat, thanks for getting this to our attention. This has been fixed now.Commented on Not workingHey Bharat, I added myself as a member to your account and reviewed your full setup. Here’s what I found and what I’ve fixed: 1. Negative feedback flow To show a separate message for low ratings, the Gating option needs to be enabled. I created a new gated link inside your dashbo…Commented on alphanumeric sender ID) instead of a numberHey there, could you explain what you meant by this? The phone number is only used from our end for the sender ID, this is not shown to the customer. They will only see a short link (spokk/v/123abc)Created Short Codes for Public Feedback Links Created Session Recovery Created Chat-Style Feedback Forms Created Delete Functionality Created Copy + Auto-Redirect to Review Sites Created Enhanced AI Review Generation Commented on Let us customize AI prompt that creates the AI-assisted reviewYea, that’s true but I feel that volume of people is key here. Optimization is something that has to be step by step by getting feedback at every step of the way. I feel the best we can do is release a bunch of features and see how the companies use them and experiment with the f…Commented on Let us customize AI prompt that creates the AI-assisted reviewHey, thank you for your valuable input. Currently there is no way to autopost to Google or any other review platform. So the next best solution is to generate something users are happy with posting, right? This is why we thought of providing customization options. It is honestly…Commented on Label of the 1st feedback attribute "Oevrall" must be changableThe Overall attributes uses a lot of logic and is fixed. If you need it translated into another language for the frontend, you can use the “write your question” component to rename it.Commented on Label of the 1st feedback attribute "Oevrall" must be changableIn the ‘Write your question’ section. Type an alternative text to show instead of Overall. The UX needs to improve but it happens over time with feedback and data.Commented on Let us customize AI prompt that creates the AI-assisted reviewOnce the AI is generated, if you tap on the personalize review button, you will see you can answer questions set up by the company. Once you answer them, the review will be even more personalized based on the answers. That being said, we are continuously looking for ways to give…Commented on Label of the 1st feedback attribute "Oevrall" must be changableHey, under the overall attribute, when creating a link you’ll see a section to write your own question. This is what your customers see. You can put the text for overall in your preferred language here. :)