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White label wall of love links
Trying to white label everything. Inside the wall of love it still says spokk.io, can you pls change that as well to my domain?
Translation of the backend (Customers) and all types of forms
Please consider a translation option of the backend (At least what my Agency Customers are facing, not their customers) and all types of forms (Chat as well). My language is German.
If this than that logic in Feedback Form Workflow
It would be game-changing to allow dependent feedback form workflows. A common use case for me that is easy to understand and could be customized for any business is: “If guest leaves a cleanliness review <4 than ask what room needed additional cleaning”. In other words if this condition is met than send a custom message requesting relevant follow up information. If the condition is not met then it is left out of the feedback form.
Ability to duplicate review forms across different companies
Unless I am missing something it doesn’t appear there is a way for me to copy or duplicate a review form from one company for use in a separate company. For those of us who manage multiple companies in the same industry this seems like a low complexity time saving opportunity.
Showcase feedback as a widget on a website
New widget to configure and showcase feedback on an external website
Create Multiple Automations
New automation builder to run multiple automations at a time. New automation types will also be introduced.
New Automation -> Leave review
When a person provides feedback but does not click on the external link (google link, etc.), send them a reminder to do it.
Short videos + Better documentation
Improve the user experience for setting up Spokk and getting the best use of it through micro videos focused on quick learning. Improve documentation of the features and how they work and can be set up.
Improve Onboarding
Include the Loyalty and referral setup during onboarding and make it much more leaner and engaging.
Bulk start check-in with a CSV upload
The ability to upload a CSV in a particular format to bulk start check-in. Great for events and other instances where you get multiple customers at a time. Just upload the list to Spokk and let the automation take care of it.
Have a way of editing check ins or loyalty
Give us an option where we can go into a customers loyalty and edit them. A person can check in multiple times and I cannot delete one?
Send one-time SMS marketing campaigns to your customers
SMS Campaigns lets you send targeted broadcast messages to your opted-in customers whenever you need to, outside of the automated flow. Write your message, pick your segment (all consented contacts, loyalty members, high-value customers, or recent customers from the last 30 or 60 days), and see a live recipient count before you send. A compliance opt-out line is added automatically to every message. After sending, the campaign dashboard shows delivery stats: messages sent, failures, and delivery rate. Credits are separate from your automation SMS balance and can be topped up at any time from the Campaigns page.
Sell recurring memberships directly from Spokk
You can now sell recurring membership plans to your customers, all managed inside Spokk. Connect your Stripe account, create your membership tiers with monthly pricing, and start enrolling customers. The Memberships dashboard tracks everything in one place: active member count, monthly recurring revenue, recent signups, and churn over the last 30 days. Each member entry shows their plan, status (active, past due, cancelled, or expired), join date, and next renewal date. Memberships will be available on the Pro and Scale plans.
Terms and Conditions needed for offer when requesting feedback
There needs to be a Terms and Conditions when using the discount that is offered when requesting feedback. Possibly within the Feedback form, but at least included when the offer is sent via email.
Integrate with ZOHO and BIGIN CRM
Would it be possible to integrate with ZOHO and the BIGIN CRM instead of using the API?
Customer Portal — View Your Loyalty, Feedback & Referrals in One Place
We're building a dedicated customer portal so your customers always have a home base with your business. Once live, customers will be able to log in and see their full history with you — loyalty visit count, rewards status, referrals they've sent, and any feedback they've left. No more guessing where they stand. Key things we're planning to include: - Loyalty points/visit tracker with reward progress - Referral link they can share anytime - Past feedback submissions - Opt-out preferences for SMS/email communications This gives your customers a transparent, trust-building experience and reduces inbound questions about loyalty status or reward eligibility. Let us know what else you'd want your customers to see here — your feedback will shape the final feature set.
Staff Portal — Give Your Team a Simple Tool for Check-Ins
We're building a staff-facing portal designed for front-line employees — no full dashboard access needed, just the tools they actually use day to day. Staff will be able to login from any device and quickly perform the actions that drive your feedback and review pipeline: - Check customers in at a location - Look up a customer by phone number / name - View customer progress and info (feedback given, testimonials, referrals, loyalty points, etc.) The goal is a clean, minimal interface that any team member can use in seconds — no training required. It keeps sensitive business data locked away from staff while still empowering them to run the customer experience workflows you've set up. If there are specific actions your staff needs that aren't listed here, drop them in the comments below.
Rewarding options
Currently I see 10% reduction for the review. To customise or drop that option would represent better our business.
Allow users to choose between multiple review platforms
Would it be possible to let users choose which platform they want to leave a review on? Currently, while multiple platforms can be configured in the software, only one option is displayed to users when they're leaving feedback. I would like to give users the choice to leave a review on either Google or Trustpilot.
Selection of fields used by the review
Would it be possible to select which fields the artificial intelligence will use to create its review? For example, if I ask the client what our areas for improvement are, I don't necessarily want that included in the review